Billing & Payment Policy

Thank you for choosing our clinic.

We are a private billing practice committed to providing personalised, evidence-based medical care. To support a seamless patient experience, we utilise secure card-on-file payments for all

consultations.

Consultation Fees

Consultation fees vary according to appointment type and are published at the time of booking.

Fees may be updated periodically and current fees are available on our website or upon

request.

Our fee schedule can be found by clicking here.

Payment

A valid debit or credit card is required when booking an appointment.

By providing your payment details, you authorise the clinic to securely store your nominated

card through our payment provider and to process payment for consultation fees, procedures,

and other agreed services provided by the clinic.

Payment will generally be processed following your consultation. A receipt will be provided

electronically.

Medicare Rebates

Where eligible, Medicare claims may be submitted electronically following payment. Medicare

rebates are paid directly to the bank account registered with Medicare.

Cancellation & Non-Attendance Policy

We understand that unexpected events and family commitments can arise.

If you are unable to attend your appointment, we ask that you provide at least 24 hours' notice

wherever possible so that the appointment can be offered to another patient.

Appointments cancelled with less than 24 hours' notice, or appointments where a patient does

not attend, may incur a cancellation fee of a minimum $55.

Cancellation fees are applied at the discretion of the clinic and may be waived in exceptional

circumstances.

Our goal is not to penalise patients, but to help ensure appointment times remain available for

those seeking care.